HP issues recall for notebook computers, workstation batteries

06 January, 2018, 03:31 | Author: Elena Summers
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In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries.

HP is recalling 50,000 computer batteries because of reports of overheating.

The recall is in response to eight reports of batteries "overheating, melting, or charring", HP says.

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Specifically, the affected notebook models include the HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), the HP x360 310 G2, as well as the HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. One person reportedly suffered a first-degree burn to the hand.

There you can also find out more about how to enable the computer's "battery safe mode" in order to prevent a problem.

If the above list and reference table still leaves you in some doubt whether your system is affected or not, HP has created a special Battery Program Validation Utility. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. Models that contain the recalled batteries generally ranged in price from $300 to $4,000. What this does is cause the battery to discharge and stay depleted, so you would need to plug your laptop into a wall outlet to continue using it while setting up service. "HP is providing battery replacement services by an authorised technician at no cost". Impacted customers should put their laptops in "Battery Safety Mode" and turn in the batteries for replacement as soon as possible. The batteries can not be replaced by customers themselves, the recall noted.


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